FAQs
Q. Can I have a logo/design customized as a Neon Sign?
A. Yes, we do customize logos and designs into neon signs. Please contact us and send us your logo, reference image, or design.
Q. I just placed an order, can you please give me an idea it will look?
A. Don’t worry, we get your approval on the preview for any custom Neon Sign you order directly on the website or by contacting us. So if you haven’t received any message, you can even contact us about the status.
Q. Is Cash On Delivery available as a payment option?
A. Yes, we do have Cash On Delivery as an option. We do partial COD on all Neon Signs, 50% advance deposit. Rest of the order amount will be cash on delivery, We cannot full COD as in the product are manufactured on demand. Custom products are also not returnable, as in once we make them, we cannot resell it to anyone else.
Q. Do you charge extra for shipping?
A. No, we provide free shipping on all our products. We charge extra only for express shipping for urgent shipments.
A. Don’t worry! We got you covered. Firstly we ship the Neon Signs in very tough packaging. We are shipping Neon Signs since many years, such cases are very rare. Anyway you will get 100% free replacement once the case is found to be genuine in our investigation. Take this steps to make it easier for us to solve such cases.
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Always make a video while unboxing the package you received after delivery.
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If the package looks bent or damaged, don’t receive the package. As in the time to RTO will be much less compared to arranging a reverse shipping process.
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Report the issues as soon as possible.